FAQ

 

MyURemote controls samsung

General

How does it work?

Basically MyURemote uses 3 techniques to sends commands to your devices:

  • Network (TCP/IP or UDP or HTTP request) commands are sent directly to the IP address of your SMART device: here you find more info about IP control with MyURemote.
  • Infra red commands are send directly via the internal IR blaster (android) or via a Global cache IR controller:IR global cache
  • Serial Commands are send via a Global Caché serial controller:Global Caché RS232

How to configure?

Click here to find out how to configure your all-in-one remote control.

Click here to see an overview of all (bose, domotics, IP control, …) documented subjects.

When setup is done, you can use the same configuration on multiple tablets and smartphones.

Can I use MyURemote on more than one tablet or smartphone?

Your configuration settings are stored in our online database. If you login with your credentials on a second (or third, fourth…) device, MyURemote will act exactly the same as on your first device. First download of your settings can cause a slight delay, but once your settings are downloaded, there is no further need for connection with our database.

Which devices are supported?

MyURemote supports control using 3 manners of communication: IR, Serial and IP control.

Controlling devices directly via IP control requires that your smart device and your component can communicate over your Wi-Fi network. A key advantage of IP controllable devices is often that they provide additional feedback not possible via infrared because the IP connection is bi-directional. No controllers are required for IP control.

Controlling devices via serial (RS-232) is enabled by a Global Caché controller such as the IP2SL or WF2SL. If needed based on the target device, configuration of serial port settings such as baud rate should be performed via the IP2SL/WF2SL web interface prior to usage. Most electronic devices, controllable via RS232, are also controllable via IR but RS232 is bi-directional and the connection is faster.

Controlling devices via IR (infrared) is enabled by a Global Caché controller such as the IP2IR or WF2IR.

Our list of supported devices is growing every day. You can find it here. If your device is not yet in our database, you can add it yourself. Here you find out how.

How is this app useful for audio video and home automation dealers?

Being able to provide your customers with an affordable way to control a new device with tablets and smartphones is a real asset nowadays. It will increase your sales instantaneously! Furthermore, MyURemote can replace sometimes expensive brand specific remote controls.

You can create accounts for your customers on the configuration panel and test with your own tablet or on your Windows PC. There are no costs involved. We allow you to put your own URL on the bottom of the interface. Your customers can istall MyURemote on one or more mobile devices and logon with the account data you created for them.

As a reseller, you can also create your own interface (with your own branding) and provide your customers with the correct URL to enter in the MyURemote settings. (Cfr Advanced Use)

Where to find help?

  • Check out the FAQ’s below
  • Browse through our documentation pages
  • Leave a support question
  • Ask your local audio-video or domotics dealer. He should be familiar with MyURemote.

    Is the system stateful?

    By this, the layout and functions of the remote change after a macro is executed, or an input is selected. It is possible for two different remote clients (say on an android device and an iPad) to both control the same system and be able to detect that the system is currently in Watch Movie mode.

    Do I pay for this system just by purchasing the android and iOS applications?

    Yes, MyURemote is an all-in-one-price application. But note that most uers’ systems need a hardware gateway to control consumer electronics that do not support direct network control. MyURemote is compatible with Gobal Caché. You can buy these worldwide.

    Advanced use

    What if my device is not supported?

    If your device is not in our devices database, you can add it yourself. However, this is a rather technical process. You will need to know the command codes of your device. If it is an IR device, you can capture the IR command codes with an IR reader (tutorial).

    How much customization is possible?

    You can personalize the free standard loaded interface. And believe me, in most cases the standard GUI does the job perfectly.
    But web designers with some knowledge of javascript, are completely free to create their own interface. One can use JS libraries to build your own interface from HTML/JS. You could have your interface communicate with a server in order to store information about the state of the system, etc.

    The URL of the GUI-web-page can be set in the App’s settings.
    Android:

    android settings
    With some tablets/phones, the settings button seems to be completely missing..

    IOS:
    ios settings

    The web pages are cached. This means that you have to load your web page once. Next time, when the web page would not be available (e.g. you’re connected to the internal network, but not to the external network), the web page is loaded from the cache.
    If you would clear the cache, you will of course loose the cached web page as well.
    It is possible to start from the default interface that the application provides and customize it to fit with your needs. You can also start from scratch with any custom UI?

    Web developers, this is the most basic javascript to experiment how a Web-page, loaded in the MyURemote server, uses an android built in IR blaster. http://www.myuremote.com/developers/BasicIRDA.
    You can also start from the Global Cache demo interface.

    Here’s more info how to create your own GUI: Check out the developers website

    Is it possible to host the pages on a remote server?

    The remote running on the mobile devices is basically a local web server, hosted locally in the devices memory, controlling a socket handler. It is possible to host the pages on a remote server and access them from the devices. Note you only need connection with the server for configuration. Once configuration is done and loaded, the interface is hosted inside the ios or android device.

    How to change the interface?

    The app’s GUI relies on a web page. The URL of the GUI-web-page can be set in the App’s settings.
    Android:
    android settings
    With some tablets/phones, the settings button seems to be completely missing: http://forum.xda-developers.com/s6-edge-plus/help/galaxy-s6-s6-edge-missing-menu-button-t3220289

    IOS:
    ios settings

    The web pages are cached. This means that you have to load your web page once. Next time, when the web page would not be available (e.g. you’re connected to the internal network, but not to the external network), the web page is loaded from the cache.
    If you would clear the cache, you will of course loose the cached web page as well.

    Web designers with some knowledge of javascript, are completely free to create their own interface. One can use JS libraries to build your own interface from HTML/JS. You could have your interface communicate with a server in order to store information about the state of the system, etc. Web developers, this is the most basic javascript to experiment how a Web-page, loaded in the MyURemote server, uses an android built in IR blaster. http://www.myuremote.com/developers/BasicIRDA.
    You can also start from the Global Cache demo interface.

    Here’s more info how to create your own GUI: Check out the developers website

    To control your audio-video (IR or RS232) devices with MyURemote, we recommend the use of  Global Caché connectivity products. Other possibilities are:

    Audio-video

        basically MyURemote supports all controllers via IP control. Goto Settings, click My Controllers and Add New. Enter its IP address and the Port you have to use for your control device (see the documentation delivered with your controller).

     

    SpecialController
     
    Note that the communication parameter (IR or Serial or IP) has to be entered.
     
    non-GlobalCache2
     
    Home automation

    • The Baos 771 and Baos 772 gateways for KNX.
    • When you use a Global Caché for your AV, you can combine it with a RS232 to KNX convertor (such as ZENNIO SKX Linker). Here you find info about the protocol used for universal domotics communication.
    • To use the app with BTicino MyHome: My URemote can send commands, using the “open web net” protocol to send commands, directly to the IP address of fi the MH200.
    • IP controlled domotics processors or controllers: advanced users can find here info about the control and vizualization of a home automation system by using a control processor and MyURemote.

    What do I need for home automation control?

    Note that he free GUI is perfect to generate a complete visualization and operating center for your home-control system. As link between your smartphone or tablet and your domotics system you can use:

    • Baos 771 and Baos 772 gateways for KNX.
    • When you use a Global Cache for your AV, you can combine it with a RS232 to KNX convertor such as ZENNIO SKX Linker. Click here for more information how to connect with your Zennio .(this manner allows you to have already a complete interface for your home automation system for 300€).
    • To use the app with BTicino MyHome: My URemote can send commands, using the “open web net” protocol to send commands directly to the IP address of the MH200.

     

    Global Caché

    What is Global Caché?

    Since 2001 (Silicon Valley) Global Caché creates IP-enabling products for the residential, commercial, and educational markets. The innovative products connect previously unconnected devices to your network. Based upon a proprietary design, the suite of products are developed using industry standards and open systems, and integrate with third party offerings such as standard PC hardware, network-based software, and other systems. More about the Global Caché products.

    How do I find the IP addres of my Global Caché?

    Use your Phone/Tablet, running MyURemote, to find the Global Caché controllers IP address on your network. Or use your PC to manually determine the IP with iHelp.
    Be sure your Global Cache is connected with your router and both LED’s above the UTP connector are light up. (one green LED is flashing).

    • Use myURemote with your Tablet/Phone to find the IP address: goto settings – My Controllers – click “Add Controller” – click “Find my controller”.
    • The iHelp utility is used to locate and configure iTach devices and GC-100s installed on the network, and also has new upgrade functionality for the iTach family of products. Run iHelp.exe on a Windows PC connected to the same network as your GC devices. iHelp listens for iTach and GC-100 multicast beacons and displays every MAC ID and IP address within one minute. Configure your GC product by selecting it from the list, right-clicking on the unit, and selecting “Configure” to display the setup pages on your default browser. iHelp will automatically notify you if your unit is out of date to begin a firmware upgrade. For details on version based changes, view the iHelp Release Notes. This file is an executable and does not require installation. Download this executableWINDOWS Version – and run it on any PC in your network. For MAC users: please find Mac Version here or here.

    How to fix the IP address of my Global Caché?

    Download this executableWINDOWS Version – and run it on any PC in your network. For MAC users: please find Mac Version here or here. iHelp listens for iTach and GC-100 multicast beacons and displays every MAC ID and IP address within one minute. Double Click in the list on the controller yoy want to edit. A web-based interface opens: click  “NETWORK” and edit the IP settings. make “IP Address Setting:” STATIC and enter a fixed IP addres for your controller. Note that you have to enter the  same IP address for your controller in the Settings of MyURemote! It’s very important that the range of your IP address is the same of Gateway Address. (mostly the 3 first numbers must be the same: fi.: if Gateway Address= 192.168.0.1 then set the new IP address = 192.168.0.xx)
    Global Caché static IP

    No IR communication?

    – When you click a button the green communication led on MyURemote flashes. That means the IR controller received the IR command. If a red led flashes check IP address of your Global Caché controller.
    – When you click a button the green led of the IR port must flash. If it doesn’t check if you defined the correct type of the Global Caché controller.
    – If a led flashes on the controller but your device does not react then:
    1- Check if the IR port is well configured in the settings of your GlobalCaché: : if you use the IR blaster, plug it in port IR3 and configure your edit your MyURemote config.
    2- check if you choose the right device in the database. Also check if you fixed the IR emitter on the right place (near the IR receiver) of your device.
    Here’s a link to demonstrate the led behavior when using MyURemote to control a Samsung Tv via IR.

    No RS232 Serial communication?

    – When you click a button the green communication led on MyURemote flashes. That means the controller received the serial command. If a red led flashes check IP address of your Global Caché controller.Here’s how to add your controller automatically.
    – When you click a button the green led of the RS232 port must flash. If it doesn’t check if you defined the correct type of the Global Caché controller.
    – If a led flashes on the controller but your device does not react then:
    1- Check if the RS232 port is well configured in the webbased interface of your Global Caché: open the webbrowser and enter the IP address of the GC controller
    2- check if you choose the right device in the database. Also check if the RS232 cable is well connected with your device.
    Here’s how to find out what goes wrong with your network – serial communication.

    Bose

    Is it possible to use MyURemote to control Bose multiroom amplifiers like SA2 and SA3 combined with the new Bose lifestyle systems (>2013)?

    Yes, this is possible! You even got feedback about source, power, volume and full control of every device connected with your lifestyle in every room/zone. You even can select and control the local source.

    How to select SoundTouch control: how to bring up the Bose Source menu, select and control Soundtouch.

    With MyURemote it is possible, similar to the pressing the “Source” button on the RC35 remote or on the AV35 console, by using the Input SOURCE_CYCLE to select which source, even SoundTouch. And so you can fully control SoundTouch: source selection, using the MyURemote key pad and then the “More” button which has +/- for music streaming control. So MyURemote is the only SoundTouch 3rd Party control for Lifestyle & VideoWave systems.

    there are 3 ways how to add the Source menu button on your interface:
    – Create a Source button:
    Bose Soundtouch
    – Create a F-Button: see documentation pages.
    – Select the ‘Input SOURCE_CYCLE’ command in the commands dropdown menu (left column of new tablet GUI).

    I get a small text at the bottom of the screen which reads - no response from ser1 check RS232 cable response from controller? -

    Click here to see how the connection-LED reacts on communication issues.

    This means the controller is well configured and connected with the network, but there is no expected communication between the Bose console and the controller:

    • Check if the RS232 is well connected.

    Lifestyle V20, V30, Lifestyle 18, 28, 38, 48 (Note for lifestyle 48 combined with VS2 you better contact MyURemote support service)

    lifestyle28_connections

    Lifestyle T10, T20, V25, V35, 135, 235, Videowave, 510, 520, 525, 535

    lsvclass_connections_tcm54-35849

    • Be sure that the model of your Bose lifestyle is the right type you selected is the MyURemote configuration.

    When you’re not sure, take a piture and mail it to our support service. They can check your configuration and see if it matches with your Bose lifestyle system .

    • Be sure your RS232 cable is OK.

    you can check the cable with a ‘multi-tester’ or ‘ohm-measuring device’:

    RS232toMiniJack

    A few times a client had a cable on which pin 2 and 3 were switched. They solved the problem by cutting the cable, removing the insulation from the electrical wires and switching the red and the white cable.

    20130619_082741

    • Check the settings of the Global Caché controller.

    GC Settings Bose